Frequently Asked Questions (FAQ)

Unsure about whether to apply for an NZeTA through us, or unsure what an NZeTA is? This page includes answers to most commonly asked questions people have both before and after they apply. If you have a question that isn’t covered on this list, please contact us.

An ETA  is an Electronic Travel Authority, which you will need if you want to enter or travel within Australia. For a selected list of countries, you no longer have to go through the classic visa process, and the ETA is much simpler and faster to get. You can check if you pre-qualify now on our Eligibility Requirements Page

This depends on your nationality and the country which issued your travel documents. Please check the list on our Eligibility Requirements Page

You will find most of the information needed on your passport or travel documents. In order to finish the application, you will also need a valid credit or debit card.

You will find most of the information needed on your passport or travel documents. In order to finish the application, you will also need a valid credit or debit card.

If you are unable to leave Australia every three months or a special situation arises, you will need to apply for a visa which allows for a longer stay in Australia. You can get more information here:

At the government level, all ETA applications are individual. All family members must have separate ETA applications. Even if your children travel on your passport, they will still need an individual ETA application. Fortunately, our forms help simplify the process by merging your applications and submitting them at the same time, using shared info where possible, all handled by a single agent, leading to less complications and in most cases all family members being approved at the same time.

An ETA does not allow staying longer than 3 months in Australia. You could be detained and/or removed from Australia and this action might affect your ability to be granted another Australian visa or ETA in the future. If you really need to stay more in Australia, please apply for a new visa, based on the new pressing reason:

For most applications, decision is offered immediately. Some applications though might require additional checks. If your application is not processed immediately, check back in about 12 hours. Please rest assured we will keep you informed during the whole process.

We offer a great complete service for a one-time fee which includes extensive customer support and all the government taxes. We also offer you on point information and all the guidance you will need, for you to successfully get your eta. Our packages are varied and we accommodate various travel needs. Please check them out here.

If this situation occurs, our agents will advise you on how to proceed. Otherwise, we recommend you contact the nearest Australian visa office to follow-up on the application.

We offer 24/7 experienced support on live chat and we also reply to all the written inquiries submitted from our website. You can even contact us from your smartphone, while you are on the go, so it’s very easy to keep close contact with us. Adding to this, once you place an order with us, we will keep a communication channel open and keep you informed on every step via email.

Please note if you have a criminal conviction and have been sentenced to a term of imprisonment of 12 months or more, you are not eligible for an ETA at this time. You can check other options here:

In most cases, our applicants get their ETA approved within minutes. However, in some cases it can also take a few hours to process. We do recommend you get the eta before you book your flight to Australia and with at least 24h prior to departure.

We would recommend you apply for an ETA before booking and confirming your flight details. You are advised to apply for an eta with at least 24 hours before your planned departure.

  • You cannot have tuberculosis.
  • You can’t have any criminal convictions for which you have been sentenced for a total period of 12 months or more, sentences served or not.
  • You cannot work in Australia on an ETA.
  • You cannot study for more than three months on an ETA.
  • You can undertake business visitor activities such as the undertaking of business enquiries and contractual negotiations or attending conferences, but you cannot work.

We are a company specialized in processing eta Australia applications. We provide assistance for planning amazing travels to Australia and we also carefully prepare all the paperwork on your behalf.

We come with a simplified application form and extensive guidance. We can also quickly clarify your uncertainties and we make sure your application has the highest possible prospect of success.

You can contact our experienced 24/7 support team day and night, for any questions.

Please rest assured this is the charge from our company, for assisting you with the application of your eta for Australia. We carefully prepare all the needed paperwork on your behalf, verify your application data and offer customized 24/7 support, to make sure you have the highest chances of success.